Cancellations & Returns

Payment details are agreed when your order is confirmed. The remaining balance is payable before or upon delivery, as agreed.

Cancellation and advance payment terms are explained before the order is confirmed, while preserving the customer’s legal rights.

This policy does not affect your mandatory rights concerning defects, failure to meet agreed specifications, or MOZA’s failure to fulfil its obligations, including repair, replacement or a refund where legally required. To report a problem, contact us with your order reference and a description of the issue.