Terms & Conditions
Welcome to MOZA Fine Jewellery.
About MOZA Fine Jewellery
MOZA Fine Jewellery operates from Dubai, United Arab Emirates.
Our website provides customers with access to fine jewellery products and related services offered by MOZA Fine Jewellery.
Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.
Due to differences in screens, photography and lighting, actual colours and appearance may vary slightly from images displayed online.
As jewellery may contain natural gemstones, pearls and other natural materials, variations in colour, shape, texture and appearance may occur and are part of their individual character.
Pricing
Prices are displayed in the currency selected on the website.
Prices may be changed from time to time without prior notice, except for orders that have already been accepted.
Any applicable taxes, delivery fees or other charges will be shown during checkout where applicable.
Orders
Submitting an order does not automatically mean that the order has been accepted.
An order is considered accepted once MOZA Fine Jewellery confirms the order or begins processing it.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
* An item is unavailable
* Pricing or product information contains an obvious error
* Payment cannot be authorised
* Fraud or unauthorised activity is suspected
* The order cannot legally be fulfilled
If payment has already been collected for a cancelled order, the applicable amount will be refunded in accordance with the payment provider’s processing procedures.
PAYMENT
Payments must be made using the payment methods displayed during checkout.
Payments may be processed by authorised third-party payment providers.
Where instalment or buy-now-pay-later services are offered, additional terms from the relevant provider may apply.
DELIVERY
Delivery times shown on the website are estimates unless specifically stated otherwise.
Customers are responsible for providing complete and accurate delivery information.
MOZA Fine Jewellery is not responsible for delays caused by circumstances outside its reasonable control, including courier delays, customs procedures or incorrect delivery details supplied by the customer.
Returns & Exchanges
Returns and exchanges are subject to our published Returns & Exchanges Policy and applicable UAE consumer protection laws.
Customers should inspect their order upon delivery and contact us promptly if an item arrives damaged, defective, incomplete or materially different from the description.
Certain jewellery may not be eligible for return or exchange where permitted by law, including customised, personalised, engraved, resized or specially made pieces.
Custom and Personalised Orders
Custom-made, personalised, engraved, resized or specially commissioned jewellery is produced according to the customer’s specifications.
Unless required otherwise by applicable law, such items may not be eligible for cancellation, return or exchange once production has commenced.
Any specific conditions relating to a custom order should be confirmed before production begins.
Jewellery Care
Fine jewellery should be handled and stored carefully.
Damage caused by misuse, accidental damage, improper storage, exposure to chemicals or unauthorised repair may not be considered a manufacturing defect.
Customers should refer to our Jewellery Care guidance where available
Intellectual Property
All website content, including the MOZA Fine Jewellery name, trademarks, logos, jewellery designs, photographs, graphics, text and other materials, is owned by or licensed to MOZA Fine Jewellery unless otherwise stated.
Content may not be copied, reproduced, distributed, modified or commercially used without prior written permission.
Website Use
You agree not to:
* Use the website for unlawful purposes
* Attempt to gain unauthorised access to our systems
* Interfere with website security or functionality
* Introduce malicious software or harmful code
* Copy or misuse our intellectual property
* Provide false or misleading information when placing an order
Limitation of Liability
To the extent permitted by applicable law, MOZA Fine Jewellery will not be liable for indirect or consequential losses arising from use of the website.
Nothing in these Terms & Conditions excludes or limits rights or liabilities that cannot legally be excluded under applicable UAE law.
Governing Law
These Terms & Conditions and transactions made through our website are governed by the applicable laws of the United Arab Emirates.
Any dispute will be handled by the competent authorities or courts having jurisdiction in the United Arab Emirates, subject to applicable law.
Changes to These Terms
MOZA Fine Jewellery may update these Terms & Conditions from time to time.
The current version will be published on the website together with its latest revision date.
Contact Us
For questions about an order, product or these Terms & Conditions, please contact:
MOZA Fine Jewellery
Dubai, United Arab Emirates
Email: info@mozajewellery.com
